3 Simple Reasons to Live Chat with a Doctor…
A simple graphical representation of my portal’s Live Chat with a Doctor feature…
Latest Trends in Online Healthcare
According to the latest issue of “Outlook Business” magazine, the healthcare services in India’s private hospitals is getting world class. However, the customer service at the same private hospitals is not able to catch up with the rapid developments in the infrastructure of the hospital. The patients are happy with the patient care but they are still unhappy with the quality of customer care they get. Waiting in the queue, doctor not available on time, payment hassles etc.
A new trend that is coming up in this eco-system of traditional healthcare delivery through Hospitals / Clinics is “Online Healthcare”. The doctors and hospitals can look at this as a channel that filters the patients and then forwards them to the doctors and hospitals for treatment.
Online Healthcare includes a few important aspects as mentioned below. At the core of the system is a central web-site or portal.
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It provides an access to doctor online for Live Chat. The patients can use the Internet and chat with the doctor. The doctors can provide medical advice to handle the current situation and then refer the patient to the nearest hospital and doctor in their locality. Doctors also provide answers for the common medical queries.
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It provides patient generated reviews about the hospitals and doctors and also the contact details of the doctors and hospitals.
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It provides a Forum where people of similar health problems can discuss with each other.
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The website also provides content in the form of answers to common queries, which the patients might have.
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The website has common health tools and price listings for the common medical procedures in hospitals.
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Patients can buy medicine over the Internet and it will be delivered to their home.
Such trend is already popular in the USA and Europe. Many websites like WebMD is widely used worldwide. In India, HealthcareMagic has recently started this service and has already referred hundreds of patients for OPD and IPD procedures in Bangalore.
